Archive for January, 2007

New outbreaks of the H5N1 flu virus are reported to have infected and killed birds and poultry in Russia, Hong Kong, Hungary and Japan this week. Meanwhile, Australia, Singapore, and Japan announced they are stepping up their preparedness efforts. I.I.I.’s latest update from our resident bird flu expert and economist Dr. Steven Weisbart notes that at least 164 people have died and 270 have been confirmed infected since December 2003, the start of the current outbreak. In 2006 alone there were one-third more infections and nearly twice as many deaths as in 2005. Human infection is still believed to be mainly from birds to humans, basically from very close contact with infected chickens and similar birds in home environments. There are still no cases of birds or people in the U.S. with this flu virus. 

As insurers, legislators and regulators grapple with how to maintain viable insurance markets in the post-Katrina and Rita era; we tip our hat to Illinois Sen. and presidential hopeful Barack Obama who addressed a Senate committee hearing on Gulf Coast rebuilding held in New Orleans Monday. Obama told the committee: “Rebuilding New Orleans is not just good for the Gulf or the state of Louisiana, it’s good for our nation.” Good point. Some 18 months since the most costly disaster in U.S. history and of the billions of dollars of government aid promised for Hurricane Katrina reconstruction, only a fraction has reached the hands of those affected. For our industry’s part, some 95 percent of the 1.2 million homeowners insurance claims in Louisiana and Mississippi had been settled by the storm’s one-year anniversary on August 2006. With an above-average hurricane season forecast for 2007, and landfall probabilities and intensities up across all regions, the importance of the rebuilding effort in the Gulf cannot be underestimated. Indeed, insurers are not alone in pushing for stronger building codes across the country. Check out I.I.I.’s Louisiana insurance market overview. for the latest catastrophe info.

Less than a week to go until this year’s Super Bowl, and the likely winner is all in the numbers according to the sports statisticians. In his Stat of the Week, John Dewan, owner of Baseball Info Solutions, presents a system that has correctly predicted the Super Bowl winner 14 of 16 times. The system consists of 12 statistics based on the regular season for the two Super Bowl teams; broken into five defensive statistics, four offensive and three overall. Each of the 12 predictors successfully predicts the Super Bowl winner roughly 55 to 70 percent of the time. To see whether your money should be on the Bears or the Colts, go to: http://actasports.com/sows.php  

Our industry also has a powerful story to tell in terms of the major contribution it makes to state, local and national economies. The Insurance Information Institute’s online publication “A Firm Foundation” shows the myriad ways in which insurance supports the economy. The I.I.I. has also created state-specific editions which concentrate on the insurance industry’s role as a key player in the California, Florida, Maryland and Texas economies. Dozens of charts highlight the economic support provided by the insurance industry, from defraying the costs of catastrophes, to providing employment, to fueling the capital markets.

In today’s increasingly competitive marketplace, it’s not surprising to hear that a satisfied customer is not necessarily a loyal one when it comes to insurance. How to attract new customers and retain existing ones is an ongoing challenge for this industry, as any other. In their inaugural World Insurance Report, consulting group Capgemini and the European Financial Management & Marketing Association (EFMA), offer insurers tips on how to better meet customer needs. The report throws out some interesting findings. For example, while price is the most important factor overall in choosing an insurance product, the degree of price-sensitivity varies substantially by insurance type and by country. American customers, in particular, also view product and brand/trust as key factors when purchasing insurance. Further, despite customers showing a strong preference for buying insurance via the Internet, the number actually buying online is low.