I.I.I. president Dr. Robert Hartwig has sent a detailed rebuttal toÃ‚ the September 2007 Bloomberg Markets cover story that claimed that insurers use secret tactics to avoid paying claims. InÃ‚ I.I.I.’s response, Dr. Hartwig notes that the articleÃ¢â‚¬â„¢s premise and facts were unsound and that the insurance industry has an excellent claims-paying track record. Dr. Hartwig also notes that property/casualty insurers annually pay out hundreds of billions of dollars on tens of millions of claims. See the August 15 I.I.I. letter.