Category Archives: InsurTech

SO, HAVE YOU THOUGHT ABOUT THE FUTURE…? The Coming Golden Age of Insurance

By Sean M. Kevelighan, CEO, Insurance Information Institute

“What does the future of insurance look like?” It’s the question that’s launched a thousand publications and panel discussions. And it’s an essential one that covers a lot of ground. In my case, literally.

The Insurance Information Institute (I.I.I.) partnered recently with InsureTech Connect (ITC) and Gamma Iota Sigma (GIS) at the two organizations’ flagship events, InsureTech Connect 2019 in Las Vegas, and Gamma Iota Sigma’s 48th annual International Conference in Dallas. What we came away with from these back-to-back events were two distinct but nevertheless complimentary visions of how things are now and what’s to come.

Briefly put, the future of insurance will be largely to make good on past promises. And this is not because we’ve been remiss in our duties but because people now are able to build and implement the right tools for the job. Speaking before thousands of InsureTech Connect 2019 attendees, Glenn Shapiro, president of Allstate Personal Lines, was blunt.

He noted making policyholders wait several days for an auto repair estimate that takes only a few hours to complete is: “[N]ot a service experience that you would accept in any other part of your life!” Embracing Insurtech and the power of innovation enables insurers like Allstate to automate processes and replace outmoded legacy systems to make insurance a truly customer-driven business. Insurers are now able to provide security and empowerment to their customers.

Which brings us to … resilience.

Early in 2019, ITC selected the I.I.I. to co-host its Resiliency Innovation Challenge, a four-month-long competition for Insurtech start-ups whose businesses are focused on catastrophe resilience. Fast forward to the final day of InsureTech Connect 2019, and an impressive field of 22 Insurtechs was pared down to three outstanding finalists: WeatherCheckTrue Flood Risk and Cowbell Cyber, whose CEOs presented their products and businesses to a panel of experts. The group included Susan Holliday, senior adviser to the International Finance Corporation in Washington, D.C.; Arlene Kern, a strategic innovation scout at Munich Reinsurance Co.; Lee Ng, vice president, Innovation, at Travelers Cos. Inc.; and Kevin Pray, vice president, Innovation, at The Hanover Insurance Group.

The finalists come at the problem of catastrophe risk from markedly different angles—preparedness, risk assessment, and risk management, respectively. The beauty of this diversity of thought was that we had disparate applications of data coalescing around the power of resilience. Congratulations to Demetrius Gray, CEO of WeatherCheck, who walked away with the first-place trophy, as well as to all the competitors who made the inaugural Resiliency Innovation Challenge a huge success.

One of the key takeaways from the Challenge was how resilience is benefiting and inspiring people in ways other functions of our industry cannot. Innovation and, more important, awareness of new solutions to manage risk makes the goal of creating safer homes, businesses and communities an attainable one. Young men and women embrace this philosophy.

We saw this first-hand in students who’ve chosen to study risk management and insurance at the Gamma Iota Sigma International Conference in Dallas, TX. There, I was honored to moderate a panel discussion titled, “Plan. Respond. Recover: The Power of Resilience,” with Dr. Nidia Martinez, director of Climate Risk Analytics/Capital, Science & Policy Practice at Willis Towers Watson; Dr. Roger Grenier, senior vice president, Global Resilience, at Verisk’s AIR Worldwide, and Alessa Quane, executive vice president, Chief Risk Officer at AIG.

The panelists shared their perspectives on topics ranging from the value of public/private partnerships in closing insurance coverage gaps; the sometimes overlooked but nevertheless consequential challenges posed to insurers by climate change (e.g., the need to guide energy businesses through “transition risk” while they retool to meet rising market demand for renewable resources); and how insurers are succeeding in building resilience.

Suffice it to say, putting two intensely forward-thinking and forward-looking events like ITC 2019 and GIS’s International Conference into perspective is a tall order. Given the dizzying array of people, places and presentations that blew past us in a single week, it was reassuring to be reminded again of a few key facts. The Insurance Information Institute represents an industry that’s going all-in on reinventing itself to serve customers and make our communities safer and more prosperous. And that many are eager to join the insurance industry in bringing this vision to life. Or to borrow the words of Jay Weintraub, co-founder of InsureTech Connect: “People really care about insurance.”

Sean Kevelighan is chief executive officer of the Insurance Information Institute, a non-profit research, education and communications organization dedicated to improving public understanding of insurance — what it does and how it works. 

University of Pennsylvania PennApps XX Hackathon Recap

By Brent Carris, Research Assistant, Insurance Information Institute

Left to right: Brett Lingle, Zoë Linder-Baptie, James Ballot and Brent Carris

The Wharton Risk Center  and the Insurance Information Institute  co-sponsored the second annual Hack-for-Resilience at PennApps XX, the nation’s oldest and largest student-run college hackathon. Presentations were given by Carolyn Kousky and Brett Lingle of the Wharton Risk Center School; and the I.I.I.’s James Ballot.

From September 6 – 8, 18 student teams used software and hardware technologies to “hack”—conceive and build new apps and devices—ways to combat the risks posed by natural disasters, such as hurricanes, wildfires, and floods. The students also vied to create either a product or service that provided insurance in a customer-friendly manner, a category generally known as Insurtech.

A panel of judges from the I.I.I. and the University of Pennsylvania’s Wharton Risk Management and Decision Processes Center selected the winners.

First place in the Insurtech category was Wildfire Protect– a parametric wildfire insurance product designed to provide immediate payouts to insureds that experience property damage from wildfire.

Second place was a tie between Prophet Profit and Navig8. Prophet Profit is an app designed to help households save money by allocating funds in all sectors of the stock market. The Navig8 team created an app to assist the visually impaired communicate during a disaster.

First place in the resilience category was awarded to a hack called Phoenix. This team created an autonomous drone which detects and extinguishes fires.

You can see all other entries and winners here.

Live webcast: I.I.I. CEO Sean Kevelighan talks insurance market dynamics at CAS spring meeting

Sean Kevelighan, I.I.I. CEO

Interested in the state of the insurance market? Tune in to a free live webcast on Monday, May 20th at 11:20 a.m. ET to watch Insurance Information Institute (I.I.I.) CEO Sean Kevelighan talk about the industry at the Casualty Actuarial Society’s Spring Meeting.

Kevelighan will address the insurance market’s financial performance over the last 15 years with a special focus on rising auto costs and on leadership needed to sustain the business model, create jobs and promote/facilitate economic growth. Plus, he’ll touch on InsurTech and digital transformation in insurance.

No pre-registration is required to watch the webcast, just go to this link at 11:20 a.m. to watch the live session.

Water damage is costing homeowners billions. Could IoT help?

Pop quiz: what’s one of the most common types of homeowners insurance claims? (Hint: it’s not fire.)

It’s water damage. Maybe that’s not surprising – it rains a lot in many places. But what may surprise you is that things like pipe bursts and broken appliances are increasingly the main causes of water damage in homes.  

In insurance-speak, these are called “non-weather water damage claims.” Worryingly, these claims are happening more often and are getting a lot more expensive. A Best’s Review article reports that the average homeowners water damage claim is now over $6,700. Large losses (over $500,000) have doubled in number over the past three years. Non-weather water damage is now costing insurers (and their policyholders) billions in losses every year.

This is happening for several reasons. Our housing stock is aging, as is our infrastructure. More houses are being built and they’re getting bigger – many houses now have extra bathrooms and second-floor laundry rooms, which means more piping. (The story is probably different in Florida. You can read why that is here.)

But the worst part is that many – if not most – water damage claims are preventable. Inspecting pipes or conducting routine maintenance can go a long way. That’s where the internet of things (IoT) comes in. Smart devices and connected sensors installed on piping can detect leaks before they occur or before they cause too much damage. They’re basically smoke detectors, but for water.

And they work. Best’s Review noted that installing IoT devices can reduce water losses by up to 93 percent.

The Review quoted an IoT company CEO who claimed that leak detection devices could save insurers and their customers $10 billion every year.

Homeowners have admittedly been slow to install IoT to help detect leaks. But insurers are hopeful that raising awareness about the issue, offering policyholder incentives like premium discounts, and encouraging IoT installation during home construction will begin to turn the tide.

 Update: Of interest, Washington state adopted a rule in 2018 that specifically mentions water monitors and water shut-off systems as permissible tools for an insurer’s risk reduction program.

The state of the Insurtech market 2018

S&P Market Intelligence has recently published a report on the state of the Insurtech market, and on November 7 the company held a briefing on the subject. Panelists included Slice CEO Tim Attia, Drew Aldrich, Principal at American Family Ventures and the report’s author, Research Analyst Thomas Mason.

Here are some of the trends observed by S&P in the insurtech space:

  • Insurtechs are still in very early stages and that means it could take up to seven years before the recent crop of successful insurtechs go public and return investor capital.
  • Digital agencies and tech-focused underwriting generated the largest amount of deal value in the first half of 2018.
  • Companies that have full control of distribution, underwriting and servicing their policies (full-stack companies) have amassed substantial funding.
  • Disruption of the sort wreaked by Netflix on the entertainment industry is unlikely for the many lines of insurance (auto for instance) that are already dominated by the direct distribution model.
  • In commercial insurance where direct sales are not as prevalent, large incumbents are vigorously competing with startups for direct sales.

The panelists had this advice for incumbents who are looking to compete with nimble insurtechs:

  • Prediction is the next big frontier.
  • Spin off a separate digital insurer, it’s a lot easier than changing existing systems, silos and layers.
  • Embrace a culture of entrepreneurship and willingness to experiment.
  • Consumer expectations are changing quickly – the disruption could have happened already, and we don’t even know.

 

 

Insurtech deals reach a record in the first quarter of 2018

Insurtech deals reached $724 million in the first quarter of 2018, according to Willis Tower Watson. This is a record and a 155 percent increase from Q1 2017.

The number of transactions, at 66, also represents a record. Seven of those transactions rose to over $30 million in recent funding rounds.

There was only one developed market incumbent insurer participating in the fundraising while the remaining funding rounds were dominated by traditional VC money. Willis speculates that the stakes are becoming too high for insurers, especially if they are mostly investing in order to learn how to improve their existing processes.

Trends in P/C Insurance Technology

Over the past few years property/casualty insurance companies have been vigorously active as investors in technology startups and in partnerships with complementary technologies and ecosystems (drones, smart homes, car sharing, cyber risk management).

Established Insurers are also launching new brands and businesses.  Munich Re’s Nexible, an online auto insurance portal, is one of many examples.

On Thursday March 23, CB Insights’ lead intelligence analyst Matthew Wong conducted a webinar on trends in P/C Insurance Tech. Here are some of the highlights from the webinar:

  • Mentions of technology in earnings calls of major P/C carriers nearly quadrupled in the 3rd quarter of 2017 compared to the prior quarter.
  • P/C insurance tech start-ups have raised over $3 billion since 2012.
  • The U.S. leads the number of tech deals, with the fastest growing markets such as India, Saudi Arabia and Indonesia lagging. Europe is seeing an uptick in P/C startup activity.
  • Many insurance tech startups are partnering with the real estate industry
  • More startups are targeting small and medium sized businesses
  • More startups are gearing to distribute cyber insurance

Slides from the Trends in P&C Insurance Tech webinar are available for download here.

 

Key insights from this year’s ACORD insurance innovation challenge

This year, ACORD held its annual insurance innovation challenge competition in Boston. The competition highlights tech-driven solutions from some of the best and brightest in the business. Willis Re’s Dan Foster reports in this blog post on several key insights from the event.

  • This year’s winners demonstrated their ability to compile data that’s widely available and generally sought-after and use it in new ways. Something the industry needs to get quicker at doing.
  • The industry has been too focused on growth through product development or distribution innovation leaving a lot of room for improving underwriting and operational efficiencies.
  • A greater balance of technology efforts across different business processes would serve the industry well. While individual InsurTech companies continue to become more specialized in the problems they address, the dispersion of the tech movement across all operations will foster greater cohesion in all segments of the industry.

Willis Re’s most recent InsurTech Briefing, for Q3 2017 is available here.

InsurTech disruption: threat or opportunity?

Whether you’re an InsurTech startup with new ideas or an incumbent concerned about protecting your book of business, the greatest risk you can take may be to resist collaboration, according to a post on Willis Towers Watson Wire.

In Threat vs Opportunity? InsurTech is largely a matter of perspective, Andrew Newman, president and global head of casualty at Willis Re, says while it’s understandable that many insurers have perceived InsurTech as a threat to the value chain, the biggest threat lies not in technology itself, but in competitors of any description leveraging these innovations to gain advantage by reducing risk and lowering costs.

“The plain fact is that the vast majority of InsurTech companies aren’t interested in going to war with incumbents. Their focus is on creating value within the insurance value chain – not collapsing it. So if incumbents embrace ‘disruption’, rather than concentrating on defending themselves by keeping these opportunities at arm’s length, then they will find that the available technology is largely complementary to most of the current processes in the industry.”

Download the presentation Insurance: Leading Through Disruption by Insurance Information Institute president and CEO Sean Kevelighan to find out more about how the industry is poised to lead through disruption.