Wildfire recovery and the claims process
If you have been impacted by the wildfires in California, contact your insurer to start the claims process, and to help you determine if you are eligible for additional living expenses. To understand more about the claims process, including how to file a claim and to learn what’s usually covered and what is not, please see the following articles:
The claims process
To help you get started with the claims process, please see the contact information for major insurers below.
Major homeowners insurers in California
- State Farm: Customers impacted by wildfires can contact their local agent, call 1-800-SFCLAIM (1-800-732-5246), or visit our website, or use the State Farm mobile app to start the claim process. More info here.
- Farmers Insurance Group: File a claim online, through the Farmers Mobile App, contact your agent or call the Claims Contact Center at (800) 435-7764. More info here.
- CSAA: AAA Northern California insurance customers who have suffered damage to their homes or vehicles may also call AAA Northern California for assistance at 800-922-8228. Multiple locations listed here. More info here.
- Liberty Mutual: For claims support for anyone impacted by the California wildfires, a Mobile Response Vehicle will be at the following location: Lowes — 2350 Forest Ave, Chico, CA 95928 Hours: 8am - 6pm Mon-Fri, 9am - 5pm Weekends and Holidays. Claims may also be filed here.
- Allstate: File a claim through any agent, 1-800-547-8676 or stop by one of our a Mobile Claim Centers, listed here. More info here.
- USAA: For claims, call 210-531-USAA ( 8722) 800-531-USAA ( 8722).
- Mercury General: For claims, call (800) 503-3724
- Nationwide: In-person claims assistance at North Butte County Courthouse, 1775 Concord Avenue, Chico, CA, 95928; or call 1-800-421-3535 or visit Nationwide.com.
- Travelers: Customers affected by the California wildfires may visit a mobile claim office 2080 E. 20th St. Chico, CA 95928 (at Intersection of Notre Dame / E. 20th St.). Customers can find Mobile Claim Office locations and report claims online here. More info here.
- Chubb: For claims support: contact your agent or file a claim online. More info available about wildfires here.
- The Hartford: Report a catastrophe claim here.