Claims Filing

Infographic: How to file a flood insurance claim

Experiencing a flood is never pleasant. However, there are things that you can do to make the claims process run more smoothly and efficiently.

The i's on insurance: The claim game – homeowners

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The I's on Insurance: The Claim Game, Homeowners," from the Insurance Information Institute (http://www.iii.org), opens the door to a whole new understanding of the claim-filing process. From understanding your policy documents to which records you should to keep to working with your Insurance Professionals, this short video is a helpful introduction that will take some of the stress out of filing a claim in the event that your house is damaged or burglarized.


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Filing a homeowners insurance claim: Six steps

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What is the best way to file a claim? Following these steps can help you navigate the claims process efficiently and get the most out of your policy.


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Frequently asked questions about FEMA disaster assistance

For those who do not have the right insurance, or who need help beyond their coverage, government programs can sometimes step in to help with post-disaster recovery. Here is a round-up of the most frequently asked questions about the disaster assistance offered by FEMA.

Understanding your insurance deductibles

Deductibles have been an essential part of the insurance contract for many years. Understanding the role deductibles play when insuring a car or home is an important part of getting the most out of your insurance policy.

How to file a homeowners claim

A violent storm damages your house. A grilling accident leaves your guest injured. A burglar breaks in. When an unfortunate event strikes close to home, you might need to file a claim with your insurance company. As part of the contract between you and your insurer, a claim against your homeowners policy comes with rules and procedures that both your insurer and you must follow.

Read your policy to see exactly what your responsibilities are—here are some steps to get you started.

What is a public adjuster?

A public adjuster is an independent insurance professional that a policyholder may hire to help settle an insurance claim on his or her behalf.

Your insurance company provides an adjuster at no charge to you, while a public adjuster has no relationship with your insurance company, and charges a fee of up to 15 percent of the insurance settlement for his or her services. Note that while a public adjuster can assist with the claims process, he or she cannot get you more money than you are entitled to under your insurance policy.

How is the settlement amount determined?

The settlement amount depends on which type of policy you have. Having inadequate insurance can affect the amount of compensation you get.

 

Replacement Cost and Actual Cash Value

 

Replacement cost provides you with the dollar amount needed to replace a damaged item with one of similar kind and quality without deducting for depreciation—the decrease in value due to age, obsolescence, wear and tear and other factors. An actual cash value policy pays you the amount needed to replace the item minus depreciation.

Understanding the insurance claims payment process

After a disaster, you want to get back to normal as soon as possible, and your insurance company wants that too! You may get multiple checks from your insurer as you make temporary repairs, permanent repairs and replace damaged belongings. Here's what you need to know about claims payments.

What should I do if I am having trouble settling my claim?

If you've filed an insurance claim filed an auto insurance claim but are not satisfied with the result, there are a number of actions you can take towards getting a resolution.

 

  • Let your insurance professional know that you are unhappy. If the agent or representative is unable to solve your problem, get the name and phone number of the head of the insurer's claims department. Your insurance company may also have a consumer complaint department that can help.