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Culture & Talent

Culture and talent in the insurance industry

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The insurance industry has long made a priority of attracting, retaining and developing the best talent and insurance businesses strive to reach this goal by making inclusion and belonging an important part of their company culture.

The ALL INsurance campaign from Business Insurance brings together insurers, brokers, associations, educators and other industry stakeholders to advance these efforts. Through research, industry events, career resources and initiatives such as the ALL IN Career Fair, the campaign helps connect prospective talent with opportunities across insurance and encourages organizations to strengthen their approach to recruitment, retention and career development. Its INSUREChange initiative continues this work by focusing on belonging, inclusion and the future of the insurance workforce.

Industry initiatives

Insurance Industry Charitable Foundation (IICF)

The IICF is supported by nearly 180 insurance companies, and awards approximately $2 million annually in grants to community nonprofits across the country—including outreach in the area of education and literacy.

The Foundation also holds the annual IICF Inclusion in Insurance Forum, bringing together insurance industry leaders and thought leaders to explore opportunities and challenges shaping the future of insurance. The Forum provides a platform for sharing ideas, insights and actionable strategies focused on inclusion, leadership, innovation and the future of work, helping organizations create workplaces where people can contribute, grow and bring different perspectives to the challenges facing the industry.

Independent Insurance Agents & Brokers of America (IIABA)

The IIABA’s Diversity Council is a cooperative industry group comprised of Big “I” members representing Latin-American, African-American and Asian-American agents.

Insurance company diversity programs

Making the list

Fortune magazine lists insurance business senior executives among its list of “Fortune Most Powerful Women.”

Great Place To Work® lists Allianz, Baldwin Group, MetLife, Nationwide, and SECURA among the Fortune Best Workplaces in Financial Services & Insurance™ 2025.

The Human Rights Campaign’s Corporate Equality Index, a national benchmark of corporate policies, practices and benefits related to LGBTQ+ employees, recognizes insurance companies that meet its criteria for workplace inclusion. Current Equality 100 Award recipients in the insurance sector include Allianz Life Insurance Co. of North America, Allstate Insurance Co., Arthur J. Gallagher & Co., CSAA Insurance Group, Farmers Insurance Group, The Guardian Life Insurance Co. of America, Liberty Mutual Insurance, Massachusetts Mutual Life Insurance Co., New York Life Insurance Company and Northwestern Mutual Life Insurance.

The 2023 Black Enterprise 50 Best Companies for Diversity list features Aflac, Allstate, Cigna, Nationwide, Northwestern Mutual, Prudential Financial Inc. and State Farm.

Customer outreach/supply chain

  • Allstate Supplier Diversity program – In 2024, Allstate spent $709 million with certified diverse suppliers across its direct and extended supply chains, representing 21.4% of total supplier spend. These suppliers include minority-, woman-, veteran-, LGBTQ+- and disability-owned businesses. Allstate also supports supplier development and relationship-building through its supplier inclusion initiatives.
  • The Hartford Supplier Diversity program – Focuses on building sustainable supplier relationships, expanding procurement opportunities and supporting supplier development. The company recognizes certifications from organizations including the National Minority Supplier Development Council, National LGBT Chamber of Commerce, Disability:IN, National Veteran Business Development Council and Women’s Business Enterprise National Council.
  • Travelers Small Business Risk Education program – Provides small businesses with education, training and resources to help manage risks and build more resilient operations.
  • AXA XL Supplier Diversity program – Expanding its supplier network to support businesses led by people from a variety of backgrounds, including small and medium-sized businesses, through its Impact program, which promotes inclusive and sustainable procurement globally.

Facts & Statistics: Diversity in the workplace

The U.S. Bureau of Labor Statistics (BLS) has information on diversity in the workplace by industry, including insurance; as well as information on diversity by occupation, including insurance sales agents, claims adjusters, insurance claims and policy processing clerks, insurance underwriters and actuaries.

Employed Persons By Occupation, Sex, Race, And Hispanic Or Latino Ethnicity, 2025

    Percent of total employed
Occupation Total employed
(in thousands)
Women Black or African
American
Asian Hispanic
or Latino
Total, 16 years and over 163,493 47.1% 12.7% 7.5% 20.0%
Business and financial operations occupations 10,173 53.2 11.1 9.4 12.4
Insurance sales agents 618 52.4 10.1 6.2 17.2
Claims adjusters, appraisers, examiners, and investigators 389 58.2 21.8 6.5 11.7
Insurance claims and policy processing clerks 274 79.4 26.9 1.2 17.7
Insurance underwriters 142 59.3 7.7 3.2 11.4
Actuaries 32 NA NA NA NA

NA=Data not available.

Source: U.S. Bureau of Labor Statistics, Current Population Survey, https://www.bls.gov/cps/cpsaat11.htm.

Women in insurance

In 2025, women accounted for 47 percent of all workers, based on data from households in the Current Population Survey (CPS), an annual survey of business establishments in private industry conducted by the Bureau of Labor Statistics (BLS). Data indicates 1.8 million women were employed in the insurance industry—60.2 percent of the total 3.0 million insurance workers. In fact, women have comprised about 59.7 percent of the industry workforce each year since 2012. However, representation varies across occupations, such as sales agents (52.4 percent) and claims and policy clerks (79.4 percent).

Women In Insurance, 2025

Occupation Total employed (000) Percent of women in that occupation
Insurance claims and policy processing clerks 274 79.4%
Claims adjusters, appraisers, examiners and investigators 389 58.2
Insurance underwriters 142 59.3
Insurance sales agents 618 52.4
Actuaries 32 (1)

(1) Data not shown where base is less than 50,000.

Source: U.S. Bureau of Labor Statistics, Current Population Survey. http://www.bls.gov/cps/cpsaat11.htm

Additional resources

Careers in insurance

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