Hurricane Harvey recovery: Six tips for filing an insurance claim

FOR IMMEDIATE RELEASE

New York Press Office: (212) 346-5500; media@iii.org

NEW YORK, August 26, 2017 — Insurance adjusters and their mobile claim centers have already been deployed and are heading toward the areas of the Texas coastline receiving the brunt of damage from Hurricane Harvey. As soon as local authorities clear the damaged areas for access, insurance company representatives will be on the scene and will start the recovery process for impacted policyholders, said the Insurance Information Institute (I.I.I.).

Whether reporting damage to your property over the phone or through your mobile device, the I.I.I. offers the following tips on how to file an insurance claim:

1. Contact your insurer as soon as possible to begin the process.  Provide your insurer with your policy number and the best phone number and email address at which to reach you. After a major storm, insurers visit those with the most severe damage first. Be prepared to provide an accurate description of the extent of the property damage. Explain any special needs of your family, particularly if personal circumstances require that you get priority. Ask your insurer when you can expect to be contacted by an insurance adjuster so you are ready for the visit. Since adjusters may be in areas in which cellphone towers are damaged, it is also a good idea to get the phone number of your adjuster’s supervisor so you have an additional contact. If you have a flood insurance claim, contact the agent or broker who sold you the policy to start the claims filing process.

2. Document your loss. The insurance adjuster most likely will inspect the damage to your home, auto and possessions in order to write a check to help you replace, repair and rebuild. It is a good idea to take photographs and document the details of damaged items, including the date of purchase and approximate value—and collect receipts, if you have them. Many companies will ask you to submit an inventory of the items.

3. Check with your insurer before discarding damaged items and materials. You will generally need to show storm damaged items to your adjuster. If, however, you are required by your local municipality to discard them for safety reasons, take photographs to help with the claims process.

4. Sign up for SMS/text alerts. Many insurance companies use SMS/text message alerts that will notify you of the status of your claim. You will receive text messages on your phone when you first report your claim, when your estimate is available and when a payment has been sent. 

5. Know what emergency services are available. In the event you need emergency services, such as removing water from your home, covering your roof, or boarding up windows or doors, many companies will dispatch an approved emergency services company to protect your home from further damage. If your home has sustained severe damage, making it unlivable, your homeowners insurer will provide you with a check for additional living expenses.

6. Keep a claim diary. Good recordkeeping is important when filing a claim. Make a list of everyone you speak to about your claim. Note their name, title and contact information. Also, keep track of the date, time and issues discussed. The better organized you are, the simpler and easier the claims process will be.

A Word About Deductibles

Hurricane deductibles exist in every coastal state from Maine to Texas. Unlike a typical homeowners policy deductible of $500 or $1,000, hurricane deductibles usually are listed as a percentage of the property’s insured value—generally between 1 percent to 5 percent of the total coverage. In Texas, some homeowners may have multiple deductibles apply if they have multiple insurance policies. For example, some homeowners could have coverage from a private insurer that covers perils like fire but excludes wind coverage—which has one deductible—a separate wind and hail policy with the Texas Windstorm Insurance Association, with a separate deductible and another from the National Flood Insurance Program for flood damage with its own deductible. Check with your insurance professional if you have questions about the specifics of your policy deductibles.

Experts Available for Interviews

To arrange an interview about the aftermath of Hurricane Harvey with a subject matter expert at the I.I.I., contact Lynne McChristian at 813-480-6446 or lynnem@iii.org.

RELATED LINKS

Facts & Statistics: Texas Hurricane Fact File & Market Share Article: Recovering from a Flood Infographic: How to File a Flood Claim

The I.I.I. has a full library of educational videos on its You Tube Channel. Information about I.I.I. mobile apps can be found here.

THE I.I.I. IS A NONPROFIT, COMMUNICATIONS ORGANIZATION SUPPORTED BY THE INSURANCE INDUSTRY.

Insurance Information Institute, 110 William Street, New York, NY 10038, (212) 346-5500 www.iii.or